Refund Policy

Shenzhen BriPro Houseware Refund Policy

Refund Policy

Eligibility for Refunds
We accept returns and offer refunds on products purchased through our website and mobile application within 14 days of delivery, provided the items are unused, in original condition, and in their original packaging.

Return Process
To initiate a return, please contact our customer support team for instructions. Customers are responsible for the return shipping costs unless the product is defective or incorrect.

Refund Method
Once we receive and inspect the returned item, we will issue a refund via the original payment method. Refunds will be processed within a reasonable time, depending on the payment gateway used (Stripe, PayPal, Airwallex).

Non-Refundable Items
Some items, including perishable goods or products with hygiene seals, are non-refundable once opened or used.